On Dec 8, 2008, Citimortgage took out $2992.44 from our escrow account to pay our taxes to Collin County. The problem was that our tax bill was only $807.61. In January, we got a delinquent tax notice from the county. We got in touch with about this and they said they would look into it. Two months went by and nothing was done. Our calls escalated, asking for supervisors to speak with. Evidently, they had paid the wrong tax bill. Finally, after getting a letter of demand from out attorney, they paid the $807.61 out of our account to the county. Meanwhile, they have said we have an escrow defiency and have upped what we pay in mortgage around $300 extra. They said they would return the $2,992.44 to our escrow account when Collin County refunded that amount to them. I don't see why this should be taken out on us; now that the taxes have been paid on our property, the amount which they overpaid for the wrong account should be between Citimortgage and Collin County; the $2992.44 should be returned to us immediately. After more calls and demanding to speak to someone higher up than just an account manager, I got hold of a man named Dustin Murphy. He assured me that he agreed that that money should be between Citimortgage and Collin County and that, in a matter of days, he would have that money refunded. He even gave me his office phone number so I could communicate with him. That was nearly three weeks ago and nothing has been refunded. I have attempted to call him back on numerous occasions and only gotten voice mail; none of my many messages have been returned.
